Privacy Policy
Effective September 4, 2026
Memorycard LLC, a Texas company, operates the Memorycard app and memorycard.gg. This policy describes what information we collect, how it is used, and the choices you have.
Information we collect
When you create an account we collect your email address, and a password if you use one. Passwords are hashed by our sign-in provider and are never visible to us. If you sign in with Apple or Google we receive your email address and name; the name is used to fill in your display name.
We ask for your birth month and year once, to determine whether you are an adult or a minor. Your date of birth is not stored. Only the resulting category is kept.
We store what you add to Memorycard: username, display name, bio, pronouns, avatar, banner and colour; the games you log and their status, dates and platforms; your ratings, reviews, posts, lists, comments, likes, follows and drafts; and any images or video you upload.
If you use the Steam import, we receive the Steam profile you provide and the games and wishlist Steam returns for it.
While you use the app we collect the screens you open, your app version, device type, operating system, screen size, and diagnostic information when the app crashes. This is linked to an internal account identifier and your username. Screen recording and automatic capture of taps are disabled.
If you enable notifications we store a push token for that device.
Information we do not collect
We do not collect your date of birth, location, or payment details. Your information is not sold, and Memorycard carries no advertising and uses no advertising or marketing trackers.
How we use information
To operate your account and display your content, send verification and password reset emails, deliver notifications you have enabled, review content against our rules, share public content in our own social posts, diagnose faults and understand which features are used, enforce our Terms of Service, and meet legal obligations.
Companies that process information for us
Parts of Memorycard are operated by other companies. Each receives only what its function requires.
| Function | Information received |
|---|---|
| Hosting, database, file storage and sign-in | All of the above |
| Web hosting | Standard request logs |
| App updates | Update checks from your device |
| Error monitoring | Account identifier, username, device details, crash diagnostics |
| Product analytics | Account identifier, username, screens visited, device type |
| Video hosting and playback | Videos you upload, and the IP address of anyone who plays them |
| GIF search | Text you enter into GIF search |
| Content moderation | The text and images you post |
| Notification delivery | Your push token and the notification text |
| Sign in with Apple or Google | Your email address during sign-in |
| Steam import | The Steam profile you provide |
Some content, including video, GIFs and game artwork, loads directly from the company hosting it. Those companies receive your IP address and device type in the same way as any website you visit.
We may also disclose information where required by law, or in connection with a sale or merger of the business.
Visibility of your content
If your profile is public, your profile, reviews, library, lists and activity can be viewed by anyone, including search engines and automated crawlers. If your profile is private, they are visible only to followers you have approved.
Images and video you upload are served from public web addresses and can be opened by anyone holding the link, regardless of your profile setting.
Retention and deletion
Information is retained for as long as your account exists.
You can delete your account in Settings, under Account. Deletion is immediate and permanent, and removes your profile, library, reviews, posts, lists, comments, likes, follows, drafts and notifications. It cannot be reversed. An export option is available on the same screen.
Files you have uploaded may remain with our storage and video providers after deletion. Contact us if you want them removed.
Users under 18
Memorycard is intended for people aged 13 and over. Accounts identified as belonging to someone under 13 are deleted. Accounts belonging to users aged 13 to 17 are private and cannot be made public.
Parents who believe their child has an account can email contact@memorycard.gg to have it removed.
Your rights
Most of your information can be viewed and changed in the app, and exported or deleted in Settings.
Depending on where you live, you may also have the right to request a copy of your information, correct it, request its deletion, or object to how it is used. Requests can be sent to contact@memorycard.gg.
Changes to this policy
We may update this policy. The effective date shows when this document last changed.